Welcome to White Glove Community Care, a participating provider with the New York City Early Intervention Program (NYCEIP). We’re honored to partner with you as your child grows, learns, and receives the support they need during this crucial stage of development.

At White Glove we are doing our best to ensure that your child receives the care and attention that they deserve and are entitled to receive. With you as their biggest advocate, we are certain that White Glove can deliver on this promise.

The first step is to properly provide you with a clear summary of your rights. Please see below:

Right to Due Process/Dispute resolution

If for any reason, you are not satisfied with any part of the process, including the results of the evaluations or the services authorized at the Individual Family Service Plan (IFSP) meeting, you have the right to use due process procedures to settle disagreements or complaints about your child’s EI services. Please find a copy of your Parent Guide to the NYC Early Intervention Program: https://www.health.ny.gov/publications/0532/

The Right to Appropriate and Individualized Program

Early Intervention evaluations, services, and supports are provided at no cost to you. Services must be tailored to your child’s unique needs and your family’s priorities.

The Right to Informed Consent

You have the right to receive clear explanations about any evaluation or service before it happens. No evaluation or service can begin without your written consent, and you may withdraw your consent at any time.

The Right to a Timely Evaluation

Your child is entitled to a comprehensive, multidisciplinary evaluation to determine eligibility. This evaluation must be completed within the New York State-mandated timeline of 30 days after the date of the referral.

The Right to Participate Fully in IFSP Development

If your child is eligible for the New York City Early Intervention Program (NYCEIP), you are an essential member of your child’s IFSP (Individualized Family Service Plan) team. Your goals, concerns, and insights guide the plan.

The Right to Choose Your Service Providers

You may request a specific provider or agency and may also request a change at any time should the needs of your child change.

The Right to Services Delivered in Natural Environments

Services should occur in settings that are most familiar and functional for your child — such as your home, daycare, or community program — unless an alternative location is appropriate.

The Right to Confidentiality

Your child’s information is protected under the Health Insurance Portability and Accountability Act (HIPAA). His or her records can only be shared with your service coordinator and other clinicians assigned to your child’s case. Your permission is required if your child’s records are to be shared with anyone else, including your child’s pediatrician or other family members.

The Right to Written Prior Notice

You must receive written notice before any change is proposed or made to your child’s evaluations, services, or IFSP.

White Glove Community Care is committed to creating a warm, collaborative, and supportive partnership with your family. If you have questions about your rights, your child’s services, or anything else related to NYCEIP, please reach out at any time. Your voice is central to the Early Intervention process, and we’re here to make sure you feel informed, empowered, and supported every step of the way.

You may contact our Program Director at (718) 384-2814, ext. 192 or via email at LWilliams@whiteglovecare.net

Warmly,

Lynn Williams, Program Director